Custom AI
Chatbot Development
We build custom AI chatbots that handle customer questions 24/7. Built to understand your business and integrate with your existing tools.
Reduce support costs and response times while keeping your customers happy.
AI Chatbot Development Explained
What is Custom AI Chatbot Development?
AI Chatbot Development is the process of building smart, automated conversational chatbots customized to a business's needs.
Our chatbots use AI (artificial intelligence) to talk with customers, giving them fast and accurate responses that make users happier and feel more accommodated.
Key features of AI Chatbots
Smart Conversations
Our chatbots handle complex customer questions with natural, helpful responses. They understand context and can guide customers through multi-step processes like ordering or troubleshooting.
24/7 Chatbot Availability
Our AI chatbots work around the clock, responding to customer questions day and night. No more waiting until business hours—customers get help right when they need it.
Works With Your Tools
Connect your chatbot to the business tools you already use. Whether it's your CRM, help desk, or e-commerce platform, we'll help your chatbot fit right into your workflow.
Multiple Language Support
Reach more customers by having your chatbot speak their language. Support customers in Spanish, French, or other languages your business needs, without losing the natural feel of conversations.
What our process looks like
Our AI Chatbot
Development Process
Here's our simple 5-step AI chatbot development process.
1
Discovery & Planning
Figuring Out Your Needs
We'll start by talking directly with you and learning about your business, ideas, goals, and what the end result should look like.
Scope, Timeline & End Result
Once we've talked with you and nailed down the scope of the project, we'll go ahead and put together a timeline and budget based on the time it will take to put everything together.
2
Prepping For Development
Mapping Out Chat Flows
We'll map out how your chatbot should respond to different questions, focusing on getting customers to answers fast.
Match Your Brand Voice
Based on how you want your chatbot to sound, we'll make sure it speaks in your company's tone and uses language that resonates with your customers.
3
Development
Putting The Chatbot Together
We'll develop & code your AI chatbot to understand questions and give answers based on how we put together the chat flows in the previous step.
Connect To Your Tools
For any services that the chatbot needs to access, we'll connect it to those tools. Need to check order status? Pull customer info? Book meetings? Your chatbot will be able to access those systems/functions.
4
Test & Refine
Testing All Scenarios
After we finish the development process, to make sure everything is working correctly we'll put your chatbot through your real-world scenarios to make sure it handles conversations naturally and accurately.
Get Your Input
Before launching, we'll give your team a chance to try it out and do testing on your end. You'll be able to test how it works and give us any final feedback or changes that need to be made before launching.
5
Launch & Monitor
Go Live
We'll launch your AI chatbot wherever you've chosen. Whether it's on your website, mobile app/s or other places.
Post Launch Support
Now, this doesn't mean we're just going to ride off into the sunset. We'll continue to support your chatbot and make sure it's working correctly, and be here to answer any questions you have. Also in the future if you want to add more features, we'll be available to put those together for you.
What are the benefits?
Benefits of Custom AI Chatbot Development
From reducing support costs to improving customer satisfaction, here's what a custom AI chatbot can do for your business:
Personalized Interactions
Our chatbots learn from each conversation, delivering personalized responses that make customers feel understood and valued.
Instant Responses
No more waiting for support—our chatbots respond instantly to customer questions, improving satisfaction and reducing frustration.
Automate Repetitive Tasks
Let your chatbot handle common questions and tasks, freeing up your team to focus on more complex, high-value work.
Scalable Solutions
As your business grows, your chatbot grows with you—handling more conversations without the need to hire additional support staff.
Proactive Assistance
Your chatbot actively engages visitors at the right time, offering help and product suggestions based on their browsing behavior.
Upselling and Cross-Selling
Smart product recommendations based on customer preferences and purchase history help increase average order value.
Advanced Analytics
Get detailed insights into customer questions and behavior, helping you make better decisions about products and services.
Continuous Improvement
Your chatbot gets smarter over time, learning from conversations to provide better answers and more relevant suggestions.
Reduce Operational Costs
Cut support costs by automating common customer interactions while maintaining high-quality service.
24/7 Availability
Provide round-the-clock support without the costs of overnight staff—your chatbot is always ready to help customers.
Enhanced Customer Engagement
Increased Efficiency and Cost Savings
Boost Sales and Conversions
Data-Driven Insights
Cost-Effective Support
Atlanta GA
A little bit about us
TapTwice Digital is a full-service development agency based in Atlanta, GA, serving clients since 2018. We specialize in everything from AI chatbots to custom web portals and web development.
Our mission is to deliver high-quality, tailor-made solutions that drive growth and efficiency for your business. With our exceptional team, we handle projects of any size, ensuring top-tier results every time. Let's build something exceptional together.
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Different Ways Chatbots Are Used
Common AI Chatbot Use Cases
AI chatbots grow with your business, handling more customer conversations as you expand—without needing to hire additional support staff. Whether you're dealing with a surge in questions or expanding to new markets, your support stays consistent and reliable.
Customer Support
Handle common questions, troubleshoot issues, and guide customers through processes like returns or account setup—all automatically and around the clock.
Lead Generation
Engage website visitors, qualify potential customers, and book meetings for your sales team. Your chatbot can gather key information and connect hot leads with the right people.
Order Processing
Help customers find products, answer inventory questions, and process simple orders. Your chatbot can guide customers through the buying process and handle basic transactions.
Appointment Scheduling
Let customers book, reschedule, or cancel appointments without picking up the phone. Your chatbot can handle scheduling 24/7 while syncing with your calendar.
Product Recommendations
Help customers find the perfect product by asking smart questions about their needs. Your chatbot can suggest relevant items and guide customers to make confident buying decisions.
FAQ & Knowledge Base
Turn your FAQ pages and help documents into interactive conversations. Customers get instant answers to common questions without having to search through pages of documentation.
Ready to get a AI chatbot built for your business?
Go ahead and click the button below to get a quote, or ask us a question! We'll get back to you as soon as we can.